Prices
Public Tours
Price per person € 31.–
The tour price, does not include additional services such as tickets or tastings.Kinder 6–12 Jahre € 14.–
All prices include VAT and are in euros.
Prices do not include entrance fees or transport costs.
All guided tours are walking tours and take place in all weather. Accessibility is not guaranteed, if a barrier-free route is required, please inform me in good time so that I can plan accordingly.
Private Tours
Price on request (by email or by phone)
Tour duration up to 3 hours. I am happy to create a personal offer for the tour you want.
Group size up to 20 people. For 21 people and more the group will be divided and I will organize a second guide.
I recommend a group guide system (hearing aids) for 15 or more people. Flat rate € 62.–
The tour price does not include entrance fees, transport costs, rental costs, hearing aids or tastings.
You will receive an email confrmation and an invoice which must be paid immediately. Short-term bookings can also be paid in cash before the tour. Tickets can be transferred. For cancellation conditions, see ancellation Terms and Conditions below.
Guided tours are walking tours and take place in all weather. If you need an accessible route, please let me know when booking so I can plan accordingly.
Full day bookings / excursions around Vienna.
There is so much to discover in Vienna that three hours are sometimes not enough. Maybe you want to get out of town? Be it the mystical Wachau, the dreamy Baden or the medieval Eggenburg - there are also a multitude of exciting and enchanting places in Vienna's surroundings that are worth a trip.
Pricing as follows: Half-days of 3 hours each, half-days that have commenced must be paid in full. The billing period starts at pick up and ends at drop off at the agreed times. There will be a break of 30 minutes every three hours, which is not part of the half day.
Price on request
Group Guide Audio System € 2 .– per person. As long as the measures taken by the federal government to contain the Covid-19 pandemic are in place, the surcharge does not apply.
Prices as of May 2021
Upgrades
Cancellation & Terms and Conditions
Billing
Half-day billing of 3 hours, within Vienna in German or English.
Cancellation Policy
Full refund 21 days ahead of the appointment
50% refund 20–3 days ahead of the appointment
The refund expires 3 days ahead of the appointment
Surcharges
Evening (from 6:00 p.m.), weekend and holiday surcharge 20%
Surcharge for bilingual tours 20%
Surcharge for research & preparation of a customised tour € 132.–
Overtime
Overtime starts 15 minutes after the half day has ended. Price per hour overtime € 114.–
Delayed Group
The appointment expires 15 minutes after the time agreed upon in writing, for the start of the tour, unless I was informed before the agreed time. The agreed end time continues to apply, therefore overtime is to be paid. Expired tickets with a time slot are to be paid by the customer, and in addition a cancellation fee of € 50.– is payable to Hidden Vienna Tours.
Program and Last-Minute Changes
In the event of unexpected and last-minute changes, a corresponding replacement program will be organized. If the guide is unable to attend, a replacement statecertifed tour guide will be organized.
Liability
In the course of their professional activity, tour guides are only liable for damages that they have caused unlawfully and culpably. The tour guide is in no way liable if a guest suffers damage due to his / her own careless or clumsy behaviour, or if he / she is harmed by accident. Participation in guided tours is entirely at your own risk.
If in doubt, the contract must be interpreted in the sense of the professional profle of commercially authorized tour guides, published by the Association of Leisure Companies, Austrian Chamber of Commerce, Wiedner Hauptstrasse 63, 1045 Vienna.
Booking Public Tours
Booking public tours is processed via the event brokerage portal eventbrite.at. Tour tickets purchased on this website are subject to the eventbrite.at terms of use.
Vouchers
Single vouchers and four-tour vouchers are valid for one year from the date of issue and the tariffs of the current year apply. After one year, the voucher can be exchanged for a new one after the tariff has been adjusted; the tariff difference must be paid. The exchange period expires 3 years after the frst voucher has expired.
No cash refunds.
The number of people on the voucher cannot be split over several tours. The voucher must be redeemed at the start of the tour. The voucher is voided if you cannot take part in the tour. For tours with additional services such as tastings, the surcharge must be paid before the tour begins. No discounts on additional services.
Group Guide System
The Group Guide System can be rented. Each guest is responsible for the device and must return it in perfect condition at the end of the tour. If the device is not returned, you have to organize and pay for the return yourself. In the event of damage, the guest is liable for the damage and must replace the device. There is a flat rate of € 89.– per device. Damaged headphones or broken neck straps do not have to be replaced.
The devices are disinfected and cleaned after every use.
You can also use your own headphones.
Place Of Jurisdiction
The exclusive place of jurisdiction is Vienna; Austrian law applies as agreed.
Content & Image Rights
All content on www.hiddenvienna.guide has been carefully compiled and is constantly updated. Complete accuracy cannot be guaranteed. All image rights are held by Hidden Vienna Tours. Photos by © Jascha Novak, if not copyright as stated.